Account

Privacy policy

 

 

 

This Privacy Policy describes how Atriani (“Atriani,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit www.atriani.com (the “Site”), make a purchase, book an appointment, submit an inquiry, or otherwise interact with us through the Site. 

Contact 

After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us: 

Email: info@atriani.com 
Mail: Unit 110 - 160 Pears Ave, Toronto, ON M5R 3P8, Canada 

Collecting Personal Information 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process purchases, consultations, showroom bookings, and customer requests. We may also collect additional information when you contact us for support or submit a design or trade inquiry. 

In this Privacy Policy, “Personal Information” means any information about an identifiable individual. 

Personal Information We Collect 

Device Information 

Purpose of collection: 
To load and display the Site properly for you, maintain website security, understand visitor behavior, and improve the performance, functionality, and user experience of the Site. 

Source of collection: 
Collected automatically when you access the Site through cookies, log files, web beacons, tags, pixels, analytics tools, and similar technologies. 

Disclosure for a business purpose: 
May be shared with trusted service providers such as website hosting platforms, analytics providers, advertising platforms, and technical partners that help us operate the Site. 

Personal Information collected: 
Browser type, device type, IP address, time zone, pages visited, products viewed, search terms, referring websites, cookie identifiers, and interaction data. 

Shape 

Order Information 

Purpose of collection: 
To process purchases, confirm orders, arrange delivery, provide invoices and receipts, communicate with you regarding your order, prevent fraud, and share relevant updates, offers, or product information where permitted by law or based on your preferences. 

Source of collection: 
Collected directly from you. 

Disclosure for a business purpose: 
May be shared with payment processors, e-commerce platforms, shipping and logistics providers, fraud prevention providers, and operational partners required to complete your transaction. 

Personal Information collected: 
Name, billing address, shipping address, payment details, email address, phone number, company name (if applicable), and order history. 

Shape 

Showroom Appointments & Trade Inquiries 

Purpose of collection: 
To schedule showroom visits, respond to design consultations, evaluate trade program applications, prepare quotations, and support project-based inquiries. 

Source of collection: 
Collected directly from you through forms, email, phone, or appointment booking tools. 

Disclosure for a business purpose: 
May be shared internally with our sales, design, logistics, or customer service teams, and with scheduling or CRM platforms we use to manage appointments and communications. 

Personal Information collected: 
Name, email address, phone number, company or firm name, project details, preferences, appointment requests, and related correspondence. 

Shape 

Customer Support Information 

Purpose of collection: 
To provide customer support, respond to questions, resolve issues, and improve our services. 

Source of collection: 
Collected directly from you. 

Disclosure for a business purpose: 
May be shared with customer service, website support, and communication service providers assisting us in responding to your request. 

Personal Information collected: 
Name, contact details, order details, messages, attachments, and any information you choose to provide. 

Shape 

Marketing & Communications 

Purpose of collection: 
To send newsletters, promotional communications, event invitations, product launches, and updates about Atriani where you have opted in or where otherwise permitted by applicable law. 

Source of collection: 
Collected directly from you when you subscribe, make a purchase, inquire, or interact with our brand. 

Disclosure for a business purpose: 
May be shared with email marketing or CRM platforms used to manage communications. 

Personal Information collected: 
Name, email address, preferences, engagement data, and subscription history. 

Minors 

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us using the details above so that we can review the request and delete the information where required by applicable law. 

Sharing Personal Information 

We share your Personal Information with trusted third parties and service providers that help us operate our business, provide our services, and fulfill our obligations to you, as described in this Privacy Policy. 

For example: 

  • Shopify – We use Shopify to power our online store, process transactions, and manage e-commerce operations. You can learn more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy  

  • Payment Processors – We may share payment-related information with secure payment providers to process transactions.  

  • Shipping & Delivery Partners – We may share your name, address, and contact details with carriers or logistics partners to deliver your order.  

  • Scheduling & CRM Platforms – We may use appointment booking, customer relationship management, or communication tools to manage inquiries, showroom visits, and client relationships.  

  • Analytics & Marketing Providers – We may share limited data with analytics or advertising providers to improve the Site and deliver relevant marketing communications.  

  • Legal & Compliance Purposes – We may disclose Personal Information when required to comply with applicable laws, regulations, legal requests, or to protect our rights, business, customers, or property.  

We do not sell your Personal Information in the traditional sense. 

Behavioural Advertising 

As described above, we may use your Personal Information to provide you with advertisements, promotions, or marketing communications that may be relevant to your interests. 

For example: 

  • Meta (Facebook / Instagram) Advertising – We may use Meta tools such as the Meta Pixel to measure campaign performance and show relevant advertisements across Meta platforms.  

  • Remarketing & Advertising Partners – We may share information about your interaction with the Site, purchases, or engagement with our advertisements with trusted advertising partners through cookies, pixels, or similar technologies, where permitted by law.  

For more information about how targeted advertising works, you can visit the Network Advertising Initiative (NAI): 
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work 

Your Advertising Choices 

You can opt out of personalized advertising through the following platforms: 

You may also opt out of certain advertising networks by visiting: 
https://optout.aboutads.info/ 

Using Personal Information 

We use your Personal Information to operate Atriani and provide our services to you, including: 

  • Offering products and services for sale  

  • Processing payments and completing transactions  

  • Arranging shipping, delivery, or fulfillment  

  • Managing showroom appointments and consultations  

  • Responding to inquiries and customer support requests  

  • Sending updates about products, collections, events, services, or offers  

  • Improving our website, customer experience, and business operations  

  • Detecting fraud, maintaining security, and complying with legal obligations 

Lawful Basis 

If you are located in the European Economic Area (“EEA”), United Kingdom, or another jurisdiction where similar laws apply, Atriani processes your Personal Information under one or more of the following lawful bases under the General Data Protection Regulation (“GDPR”): 

  • Your consent – for example, when you subscribe to marketing communications or accept certain cookies.  

  • Performance of a contract – when processing is necessary to complete your purchase, arrange delivery, provide services, or fulfill obligations to you.  

  • Compliance with legal obligations – when we must retain records, verify transactions, respond to lawful requests, or meet regulatory requirements.  

  • Legitimate interests – where processing is necessary for our legitimate business interests, such as improving our website, preventing fraud, understanding customer needs, and operating our business, provided those interests do not override your rights and freedoms.  

  • Protection of vital interests – where necessary to protect the safety, rights, or wellbeing of individuals.  

Retention 

We retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to complete transactions, provide support, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. 

If you request deletion of your Personal Information, we will review and respond in accordance with applicable law. Certain information may be retained where required for legal, tax, accounting, fraud prevention, or legitimate business purposes. 

Automatic Decision-Making 

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, where such processing produces legal or similarly significant effects on you. 

Atriani does not engage in fully automated decision-making that has legal or significant effects on customers. 

However, some third-party service providers we use, including Shopify or fraud prevention tools, may use limited automated systems to help detect suspicious transactions, reduce fraud risk, or improve website security. 

Examples may include: 

  • Temporary blocking of IP addresses associated with suspicious or repeated failed transactions  

  • Automated fraud screening for unusual payment activity  

  • Security systems that detect abusive or malicious website behavior  

These measures are intended to protect both our customers and our business. 

Selling Personal Information 

Atriani does not sell Personal Information in the traditional sense. 

We do not sell customer names, contact details, or personal data for monetary compensation. However, certain advertising or analytics practices may be considered “sharing” or “selling” under laws such as the California Consumer Privacy Act (“CCPA”) or California Privacy Rights Act (“CPRA”). 

Where required by law, you may request to opt out of such data sharing by contacting us or adjusting your cookie preferences. 

Your Rights 

GDPR 

If you are a resident of the EEA, you may have the right to: 

  • Access the Personal Information we hold about you  

  • Request correction of inaccurate or incomplete data  

  • Request deletion of your Personal Information  

  • Object to or restrict certain processing  

  • Withdraw consent where processing is based on consent  

  • Request portability of your data to another provider  

  • Lodge a complaint with your local data protection authority  

To exercise any of these rights, please contact us using the contact details listed above. 

Your Personal Information may be processed in Canada, the United States, or other jurisdictions where our service providers operate. Where required, we take reasonable steps to ensure appropriate safeguards are in place for international data transfers. 

CCPA / CPRA 

If you are a California resident, you may have the right to: 

  • Know what Personal Information we collect, use, disclose, or share  

  • Request access to specific pieces of Personal Information  

  • Request correction of inaccurate information  

  • Request deletion of your Personal Information  

  • Opt out of certain sharing or targeted advertising activities  

  • Limit the use of sensitive personal information where applicable  

  • Receive equal service and pricing regardless of exercising your rights  

To submit a request, please contact us using the information above. 

You may also designate an authorized agent to make a request on your behalf, subject to verification requirements. 

Cookies 

A cookie is a small data file stored on your device when you visit a website. We use cookies and similar technologies to improve your browsing experience, remember preferences, analyze traffic, and support marketing efforts. 

Cookies may include: 

  • Essential Cookies – Required for website functionality, security, checkout, and navigation.  

  • Performance & Analytics Cookies – Help us understand how visitors use the Site and improve performance.  

  • Functional Cookies – Remember preferences such as language, region, or saved selections.  

  • Advertising Cookies – Used to deliver relevant promotions or measure campaign effectiveness.  

  • Social Media Cookies – Support embedded content or integrations with third-party platforms.  

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality or your shopping experience. 

Cookies Necessary for the Functioning of the Store

Name Function Duration
_ab Used in connection with access to admin. 2y
_secure_session_id Used in connection with navigation through a storefront. 24h
_shopify_country Used in connection with checkout. session
_shopify_m Used for managing customer privacy settings. 1y
_shopify_tm Used for managing customer privacy settings. 30min
_shopify_tw Used for managing customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1min
_tracking_consent Tracking preferences. 1y
c Used in connection with checkout. 1y
cart Used in connection with shopping cart. 2w
cart_currency Used in connection with shopping cart. 2w
cart_sig Used in connection with checkout. 2w
cart_ts Used in connection with checkout. 2w
cart_ver Used in connection with shopping cart. 2w
checkout Used in connection with checkout. 4w
checkout_token Used in connection with checkout. 1y
dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with buyer localization. 2w
master_device_id Used in connection with merchant login. 2y
previous_step Used in connection with checkout. 1y
remember_me Used in connection with checkout. 1y
secure_customer_sig Used in connection with customer login. 20y
shopify_pay Used in connection with checkout. 1y
shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
storefront_digest Used in connection with customer login. 2y
tracked_start_checkout Used in connection with checkout. 1y
checkout_one_experiment Used in connection with checkout. session
checkout_session_lookup Used in connection with checkout. 3w
checkout_session_token_<<token>> Used in connection with checkout. 3w
identity-state Used in connection with customer authentication. 24h
identity-state-<<token>> Used in connection with customer authentication. 24h
identity_customer_account_number Used in connection with customer authentication. 12w


Reporting and Analytics

Name Function Duration
_landing_page Track landing pages. 2w
_orig_referrer Track landing pages. 2w
_s Shopify analytics. 30min
_shopify_d Shopify analytics. session
_shopify_s Shopify analytics. 30min
_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
_shopify_y Shopify analytics. 1y
_y Shopify analytics. 1y
_shopify_evids Shopify analytics. session
_shopify_ga Shopify and Google Analytics. session
customer_auth_provider Shopify analytics. session
customer_auth_session_created_at Shopify analytics. session

The length of time a cookie remains on your computer or mobile device depends on whether it is a session cookie or a persistent cookie. 

  • Session cookies are temporary and expire when you close your browser.  

  • Persistent cookies remain on your device until they expire or are deleted.  

Most cookies used by Atriani are persistent cookies and may remain active for periods ranging from 30 minutes to two years, depending on their purpose. 

Managing Cookies 

You can control and manage cookies in several ways. Please note that removing, blocking, or disabling cookies may affect your browsing experience, and some parts of the Site may not function properly. 

Most web browsers automatically accept cookies, but you can usually change your settings through your browser’s Settings, Tools, or Preferences menu to block or delete cookies. 

For more information on managing cookies, you can visit: 
www.allaboutcookies.org 

Please note that disabling cookies may not fully prevent information sharing with certain third parties, such as advertising or analytics providers. To learn more about managing those preferences, please refer to the Behavioural Advertising section above. 

Do Not Track 

Some browsers offer a “Do Not Track” feature that signals websites not to track your online activity. Because there is currently no consistent industry standard for responding to these signals, Atriani does not alter its data collection or usage practices when such signals are detected. 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, legal obligations, or regulatory requirements. 

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy. 

Complaints 

If you have concerns about how we handle your Personal Information, we encourage you to contact us first using the contact details provided above so we can work to resolve the issue. 

If you are not satisfied with our response, you may have the right to lodge a complaint with your local privacy or data protection authority. 

For Canada, you may contact the Office of the Privacy Commissioner of Canada: 
https://www.priv.gc.ca/ 

If you are located in another jurisdiction, you may contact your local supervisory authority. 

Last Updated 

April 27, 2026